The greatest recognition is the satisfaction of our customers
Since 2015, we have regularly asked our customers for feedback in order for cooperation to develop business software, improve the quality of service, and make the online customer support environment more user-friendly.
On requesting feedback, we use the Net Promoter Score methodology. The Net Promoter Score is a fast and convenient measurement methodology for customer relationships that is based on a simple question: “How likely would you recommend Excellent as a business software vendor to your friend or colleague?” It enables to get precise feedback on both the company and a specific customer service specialist in each case, which in turn provides an excellent opportunity to develop both the overall offer and the skills of the individual.
We want to work with our customers to build the best service culture and treat our customers so that they would recommend us to their friends and colleagues.